The resolution of the damage file is not limited to the completion of documents. Policy coverage, deductibles, exclusions, expert report, and insurance company assessment should be considered together.
Proper follow-up during the compensation process allows the customer to see the process more clearly. Making the final assessment understandable, monitoring the payment process, and providing guidance where needed are important parts of damage management.
The type of damage, how it occurred, and its relation to the policy coverage are examined.
The initial information and documents to be forwarded to the insurance company are prepared.
The requested documents, expert process, and company evaluation are monitored.
Necessary explanations and guidance regarding the damage assessment are provided.
Compensation assessment, payment process, and closure steps are followed.
