The first step in the damage process is to report the incident promptly and with accurate information. Incomplete, delayed, or incorrect reports can prolong the process, lead to additional document requests, or cause issues in the assessment of coverage.
At this stage, the nature of the damage, how it occurred, the policy coverage, and the information needed for the initial report are evaluated together. The goal is to ensure the process progresses with a healthy and traceable structure from the very beginning.
